A due-process complaint raises specific special-education disputes and requested remedies. Preparation requires facts, records, dates, and the basis for each claim.
A resolution meeting allows discussion of the complaint and gives the agency an opportunity to resolve it. It differs from an evidentiary hearing. Rules address participants, deadlines, agreements, and when the parties may waive the meeting in writing or agree to mediation.
Unresolved issues may proceed to an administrative hearing with evidence. Complaint mechanisms differ: a due-process complaint and a state compliance complaint have different rules. The appropriate route and deadlines require review before action.
The answer for your situation depends on the facts and records. An inquiry does not suspend legal deadlines or guarantee that the office will accept the case.
Reference sources
IDEA · 34 C.F.R. Part 300DEPR · Manual de procedimientos de Educación Especial (2020)Rules must be read in context. This explanation may require updating and individual review.