Your health comes first. Seek appropriate care and follow your healthcare professionals' instructions. A law office does not replace medical assessment or recommend treatment to create evidence.
Request and keep complete certified medical records, preferably accompanied by a certification letter, covering emergency care, ambulance services, consultations, studies, prescriptions, therapy, and discharge. They can help assess injuries and their connection to the accident.
If you could not attend an appointment or continue treatment, document the reason and discuss alternatives with your provider. Describe symptoms and limitations honestly. The presence or absence of treatment alone does not establish a claim's value or viability.
Ask for the certification to identify the records custodian and confirm that the copy is true, accurate, and complete as to the available file. Keep the letter with the records. The medical-records guide linked on this page explains collection steps, rights concerning copying fees and delivery, and how to seek help from the Office of the Patient Advocate.
The answer for your situation depends on the facts and records. An inquiry does not suspend legal deadlines or guarantee that the office will accept the case.