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Seek advice early. Civil Code Article 1204 generally provides one year for noncontractual liability, from knowledge of the injury and who caused it. The governing regime, dates, and circumstances require individual review.
Public entities may involve additional notice requirements and shorter periods. Identify whether a location, vehicle, or person belongs to an agency, municipality, or other public entity; do not assume identical rules apply to all.
Do not assume an insurer call, report request, or email to a lawyer protects the deadline. Gather dates, names, and earlier communications. If you believe a deadline is approaching, state that clearly and promptly seek review without waiting for every document.
Interrupting the limitation period
A valid out-of-court demand directed to the responsible party may interrupt prescription; filing suit and other Article 1197 grounds may also do so. Not every communication qualifies. Content, recipients, timing, and evidence of receipt require review.
The office can evaluate preparing a demand if consulted sufficiently early and it expressly accepts that work. Keep letters and proof of dispatch and receipt. An email to the office is not a demand directed to the responsible party.
Notice involving public entities
Certain claims against the Commonwealth or a municipality require notice within 90 days after knowledge of the damages. The recipient may be the Secretary of Justice or the mayor, as applicable. Notifying an arbitrary agency is insufficient.
Form, content, exceptions, and calculation depend on the entity and law. Promptly identify public facilities, vehicles, or personnel. Do not assume notice replaces a lawsuit or automatically protects every deadline.
The answer for your situation depends on the facts and records. An inquiry does not suspend legal deadlines or guarantee that the office will accept the case.
Reference sources
Código Civil · Arts. 1197 y 1204Ley 104-1955 · Art. 2-ACódigo Municipal · Art. 1.051Rules must be read in context. This explanation may require updating and individual review.